I got more than double billed…and I’m not even mad.
So this morning my hosting company Dreamhost sent me an email saying that they had billed me for the next year of web hosting, plus updating some domain names, and that my credit card had been billed. Well, I was at work so didn’t look into it much, but I thought I had been billed a few months ago and that I wasn’t due to pay for the service again for another nine month. Well a few hours later I found out I was right.
Dreamhost sent out an email, posted a blog entry, and many other blogs started writing about the mixup. The billing team at Dreamhost has taken a very non-chalant tone in all of their customer contact pieces, and they continued this tone, even in a HUGE mixup that they made. They actually billed $7.5M to customers today, which isn’t bad for a single day of billing I guess.
The honesty and humor was a perfect mix of being up front as well as keeping their same tone to keep me feeling good about hosting my domains with Dreamhost. A great company who I highly recommend… unless they triple bill you.
For a good reach check out their blog entry addressing the issue: Dreamhost Blog- “Um, Whoops”
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